Frequently Asked Questions

Where are you located?

We are a residential bakery located about 4 minutes from downtown at: 149 Goodson Avenue Chattanooga, TN 37405

Our main form of operation is through pre-orders, but we do have a storefront where you can come in and enjoy some of our grab-n-go pastries on Tuesdays, Wednesdays, Fridays and Saturdays during open hours. Please keep in mind that Thursdays are for pre-order pickups only.

Do you have pre-made items available for purchase?

Yes! We offer a limited selection of grab-and-go items in our storefront. Our favorite offering is our cupcake bar on Fridays and Saturdays where you can build your own cupcake by choosing your cake, frosting and toppings, then watch us make your custom cupcake right there in front of you!

If you are looking for a cake, we handle all of our cakes through an order-ahead system. Please fill out a cake order form with at least 3 business days of notice.

How much do your cakes cost?

Each cake that we make is customized to your specific details. This means that every one of our cakes is uniquely different and therefore comes with a different cost to make. Once you have provided us with your cake details using our cake order form, we can get back to you with your order price.

How do I place an order?

To place a cake order, click the “CAKES” tab above and fill out the order form. To place a cupcake order, click the “CUPCAKES” tab above and fill out the order form. Once you send your form in, you will be contacted by a representative from The Better Bakery to go over your details so we can ensure that we capture your creative vision. After this quick consultation, we will provide you with your order invoice. Your invoice will include your order details, order total based on your details and our Venmo link where payment can be made. (If Venmo is not a good payment method for you, we also offer an online payment option through our checkout. Please note that this option includes a 4% credit card processing fee charged by the processing company.)

Are your items nut-free?

No, our items are not nut-free. All of our items are vegan, gluten-free, soy-free and dye-free! However, we do use almond flour in our custom gluten-free flour mixture, and we offer items that are made with walnuts. Our items also contain coconut. Please be aware that many nut products are often made in a facility that processes other types of nuts. Although we only use the above mentioned nuts, we cannot guarantee that the facility that we have sourced our nut products from have maintained a standard of no cross-contamination with other nuts.

What ingredients do you use?

We use our own custom vegan, gluten-free, soy-free, dye-free cake flour blend, made in-house. Ingredients: Cake Batter: {Gluten-Free Flour Blend (Organic Rice Flour, Non-GMO Tapioca Flour, Non-GMO Almond Flour, Organic Buckwheat Flour*, Non-GMO Whole Grain Sorghum Flour, Non-GMO Potato Flour, Non-GMO Arrowroot Powder, Non-GMO Xanthan Gum), Almond Milk, Organic Coconut Milk, Organic Cane Sugar, Organic Pea Protein, Baking Powder, Organic Pure Vanilla}, Fillings and Frosting: (Organic Powdered Sugar, Organic Palm Fruit Oil, Organic Coconut Oil, Non-GMO Arrowroot Powder, Organic Tapioca, Sea Salt, Natural Vanilla Flavor, Organic Gum Arabic).

Additionally, we use a variety of vegan, gluten-free, soy-free, dye-free add-ins, toppings and natural colorings based on your custom details and additions.

Please note that we do not accommodate nut-free and coconut-free.

*Despite the word “wheat” in the name, buckwheat flour is indeed a gluten-free flour.